FAQ

Everything you need to know

Here are our most frequently asked questions

What is SCB AG?
SCB is a Swiss digital asset exchange that allows users to tokenize EUR into STASIS Euro (EURS) stablecoin backed by fiat euros in the company’s accounts.
What are the commissions for EURS purchases and Sellback?
The current fees are the following:

ETHEREUM: crypto-withdrawals
0,1% minimum 100 euro
ETHEREUM: fiat-withdrawal
0,1% minimum 100 euros
ALGORAND: crypto-withdrawals
0
ALGORAND: fiat-withdrawal
0,1%
Can I purchase EURS using a credit card?
Unfortunately, you can purchase EURS by bank transfer only at the moment. However, we are looking forward to adding the credit card purchases option. Please stay tuned.
How do I reset my password?
You can reset the password using the link "Forgot your password?" at the page https://webapp.scb.io/login.
Do I need to pass KYC?
In order to purchase EURS by bank transfer and Sellback EURS for Euro, you will need to pass KYC.
Can I open a corporate account?
In order to open a corporate account, please visit https://webapp.scb.io/signup and choose the type of account you want - corporate.
What are the minimum and maximum amounts of EURS I can purchase?
As for now, there is no minimum or maximum amount you can purchase. However, for amounts higher than 15,000 EUR, you might be asked to provide a source of funds documentation.
How long does it take to open an account?
Opening an account takes only 2-3 minutes. Your documents will be reviewed by our compliance team within a few hours after you submit the application.
Why can I not sell back EURS?
According to the FINMA regulations you need first to purchase any amount of EURS before you are allowed to Sellback EURS for Euro.
How long does it take to process a EUR deposit?
We usually process the deposits within 24 hours. However, please note that the first deposit processing time might be longer, due to regulatory requirements.
I have issues with my deposit. I did not receive my EURS. What should I do?
Please reach out to our support team at support@scb.io.
Who pays the gas fees?
When purchasing EURS through the Sellback service, please note that if you send less than € 100 using the Ethereum blockchain, you will receive nothing as this amount will only cover the commissions we set.

When selling EURS for EUR, the client pays for the EURS transfer.
Where can I find the requisites for the bank transfer?
You can find the details for the bank transfer here or in the STASIS Stablecoin Wallet after you log into the "Sell&Purchase EURS" service.
Contact us via email
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Our address
SCB AG, Dammstrasse 16, Zug, 6300
Switzerland