FAQ
Everything you need to know
Here are our most frequently asked questions
What is SCB AG?
SCB is a Swiss crypto payment solution that allows users to tokenize EUR into STASIS Euro (EURS) stablecoin backed by fiat euros in the company’s accounts.
Can I purchase EURS using a credit card?
Yes, you can buy EURS with your bank card. Payouts feature is coming soon - we’re working on it.
How do I reset my password?
You can reset the password using the link "Forgot your password?" at the page https://webapp.scb.io/login.
Do I need to pass KYC?
In order to purchase EURS by bank transfer and Sellback EURS for Euro, you will need to pass KYC.
Can I open an account if I live outside Europe?
You can open an account if you live in one of these countries:
We’re not able to provide any services if you live in one of these countries:
Can I open a corporate account?
Yes, you can. We work with corporate clients, including those outside of Europe. In order to open a corporate account, please visit webapp.scb.io/signup and choose the type of account you want – a corporate one.
What are the minimum and maximum amounts of EURS I can purchase?
As for now, there is no minimum or maximum amount you can purchase. However, for amounts higher than 15,000 EUR, you might be asked to provide a source of funds documentation.
How long does it take to open an account?
Opening an account takes only 2-3 minutes. Your documents will be reviewed by our compliance team within a few hours after you submit the application.
Why can I not sell back EURS?
According to the FINMA regulations you need first to purchase any amount of EURS before you are allowed to Sellback EURS for Euro.
How long does it take to process a EUR deposit?
We usually process the deposits within 24 hours. However, please note that the first deposit processing time might be longer, due to regulatory requirements.
I have issues with my deposit. I did not receive my EURS. What should I do?
Please reach out to our support team at [email protected].
Who pays the gas fees?
When purchasing EURS through the Sellback service, please note that if you send less than € 100 using the Ethereum blockchain, you will receive nothing as this amount will only cover the commissions we set.
When selling EURS for EUR, the client pays for the EURS transfer.
When selling EURS for EUR, the client pays for the EURS transfer.
Where can I find the requisites for the bank transfer?
You can find the details for the bank transfer here (select section Buy EURS / By bank account and follow the instructions).
Can I make a SWIFT bank transfer?
Yes, you can. Please find details for SWIFT transfers during the EURS purchase process at webapp.scb.io/sellbuy. You can aslo withdraw the funds via SWIFT transfer to your bank account.
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Dammstrasse 16, Zug, 6300, Switzerland
Dammstrasse 16, Zug, 6300, Switzerland