FAQ

Everything you need to know

Here are our most frequently asked questions

What services does SCB offer?

SCB provides an integrated fiat on/off-ramp infrastructure that enables individual and corporate clients to seamlessly buy, sell, and convert major cryptocurrencies and stablecoins using traditional fiat currencies, making digital asset exchange simple, secure, and efficient.

Does SCB custody my Digital Assets or Fiat Funds?

No. SCB operations are entirely non-custodial. We do not hold or manage your digital assets. When buying or converting crypto, the assets are delivered directly to your specified external wallet address. When selling crypto, the corresponding fiat value is routed directly to your personal or business bank account.

Which Fiat Currencies and Digital Assets are supported?

We support major fiat options, including EUR, GBP, and CHF. For other fiat currencies please contact our team at [email protected]. For digital assets, users can buy, sell, and trade major cryptocurrencies and stablecoins—including BTC, ETH, USDC, USDT, EURC and EURS—across multiple blockchain networks.

What fiat payment methods are supported?

We support SEPA, SEPA Instant, SWIFT, and other local and international bank transfer methods for all incoming and outgoing fiat payments.

What are the fees associated with using SCB?

Our fee structure is fully transparent and displayed prior to transaction confirmation. Please see the pricing structure here.

How long do orders take to process?

Most orders are completed within 1 to 2 hours. While our standard processing window is up to 24 hours, your first transaction may take slightly longer while we complete mandatory regulatory checks.

What are the identity verification (KYC/KYB) requirements?

It’s a standard, friction-free process that takes just a few minutes, and all applications are reviewed within 24 hours. For individual accounts, you only need to complete a quick ID and selfie check, with accounts usually opened within a few hours. For corporate clients, we follow a straightforward business onboarding (KYB) process to verify your entity and get you set up within 24 hours.

Who can use SCB?

SCB welcomes clients from most jurisdictions worldwide. Due to applicable regulatory and compliance requirements, we are currently unable to provide services in the following jurisdictions:

Why do I need to buy crypto or do a video verification before selling?

Under Swiss regulations, first-time users must either make a small crypto purchase or complete a quick video verification before they can sell digital assets. Once completed, your selling capabilities are fully unlocked.

SCB AG (“SCB”) is a company incorporated under Swiss law, a Swiss Virtual Asset Service Provider headquartered at Dammstrasse 16, 6300 Zug, Switzerland. SCB AG is a member of the Financial Services Standards Association (VQF), a Self-Regulatory Organisation supervised under the Swiss Anti-Money Laundering Act by FINMA. SCB is not authorized under the Markets in Crypto-Assets Regulation (MiCA) or by any financial supervisory authority of the European Union or European Economic Area. The services described are not offered to EU/EEA residents except under the reverse solicitation exemption as defined in Article 61 of MiCA.

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